Politique de remboursement
Your order will be dispatched within 24hrs and sent by 1st or 2nd class Royal Mail, depending on your choice at check-out. Our envelopes will fit in a normal letter box, no need to be sent to an office address with reception, or leave special instructions. If any items are out of in stock as part of a mixed order we will send the items we have, and then send the rest as soon as it’s back in stock.
Orders to UK, are sent 1st Class by Royal Mail, which takes 1-2 days. International Orders are sent Airmail by Royal Mail, which normally takes 7-10 working days (although sometimes can be longer).
Please note that delivery can take 10 days or more to the Netherlands or any Scandinavian country, we are advised that the issue is locally, and not in UK. Please try to order in plenty of time. Orders to WORLDWIDE, are sent Airmail by Royal Mail, which normally takes 5-7 working days.
Delivery Cost. From £1.50 for delivery to a UK address, the estimated postage charge within the UK is shown in your basket. At check-out you will enter the full delivery address has been entered it will recalculate based on country. It is calculated on the total weight of items in your basket.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products and face masks and coverings). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.