FAQs
HOW QUICKLY DO WE POST YOUR ORDER?
Your order will be dispatched the same day when ordered before 2pm on a day our fulfilment agency is open - Monday to Friday.
DELIVERY OPTIONS - 1st Class, Tracked 48 or Tracked 24
At check-out, you will be presented with a choice of delivery options, depending on the total weight/value of your order and delivery destination.
Orders over £100 include free delivery by TRACKED24.
International Orders are sent Airmail by Royal Mail, which normally takes 3-5 working days (although sometimes can be longer).
Our European Delivery Prices INCLUDE your Local Sales Tax and Duties.
THERE IS NOTHING MORE FOR YOU TO PAY.
Please note that delivery can take 10 days or more to the Netherlands or any Scandinavian country, we are advised that the issue is locally, and not in UK. Please try to order in plenty of time. Orders to WORLDWIDE, are sent Airmail by Royal Mail, which normally takes 5-7 working days.
WHERE IS MY ORDER? We send out emails at each stage of your order, to confirm it is on its way, if you think an item you have ordered has not been received please don't hesitate to contact us.
WHAT ARE THE SHIPPING COSTS? Shipping starts at £1.95 for delivery of our smaller items to a UK address, the estimated postage charge within the UK is shown in your basket, and is calculated at check-out depending on weight and destination. At check-out you will enter the full delivery address has been entered it will recalculate based on country. It is calculated on the total weight of items in your basket.
ARE ALL ITEMS IN STOCK? Normally, yes, all items are in stock. However occasionally we underestimate how popular an item will be and we run out! If this happens, we will notify you immediately by email, and we will let you keep you updated on progress at all times. If on the VERY rare occasion we can’t get your order to you before your trip, we will either offer you a full refund, or arrange for your items to be collected in resort on arrival from a local stockist.
WHAT IF MY ITEMS ARE FAULTY? This is very unlikely to happen, we hope! But, if it does, please contact us straight away and let us know. We can’t be held responsible for the dog chewing your order up on the doormat, but anything which is clearly our fault, we will rectify and replace items immediately.
WHAT WILL YOU DO WITH MY PERSONAL DETAILS? Never ever pass them on to any other company! Our newsletter is used to advise you of new exciting product developments.
RETURNS PLEASE SEND TO:
MAPS ON CLOTH Maps on cloth have existed since WWII, known as 'escape and evade' maps were given to RAF soldiers to help them find a route out of enemy territory because silk is durable and easy to conceal in soldier's clothing.